April 18, 2005
Readings in Ethics, Politics, and Values in Design
For the last section of Organizational Design class we're reading chapters one and two from Ethics in Engineering Practice and Research by Caroline Whitbeck and "Design Ethics" by Dick Buchanan from the Encyclopedia of Science, Technology, and Ethics.
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March 30, 2005
Design and Its Products Readings
- "Designing the Australian Taxation System" by Alan Preston
- Toothpicks and Logos: Design in Everyday Life by John Heskett
- "Designing Services" by Shelley Evenson
- "Bringing High Reliability to a Pediatric Intensive Care Unit" by Daved van Stralen, M.D.
- "ZIBA Design and the FedEx Project" by recent CMU alumna Maggie Breslin
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Quality in Service Design Reading
"Quality in new service development: Key concepts and a frame of reference" by Bo Edvardsson from The International Journal of Production Economics.
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March 28, 2005
Design Inquiry for Organizational Change Reading
"Interaction Pathways in Organizational Life" by CMU's own Richard Buchanan.
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March 23, 2005
Management Perspective on Design Reading
"Rethinking Organizational Design" by Karl Weick.
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March 17, 2005
Service Design Reading
"Will You Survive the Services Revolution?" by Uday Karmarkar from the Harvard Business Review.
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March 15, 2005
Design Attitude Readings
"Design Matters for Management" and "Towards a Design Vocabulary for Management" by Richard Boland and Fred Callopy and "Reflections on Designing and Architectural Practice" by Frank Gehry. All in Managing as Designing.
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March 14, 2005
Nature of Experiences Reading
"The Contextual and Dialectical Nature of Experiences" by Sudheer Gupta and Mirjana Vajic from New Service Development: Creating Memorable Experiences
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March 03, 2005
Design Management Readings
- "The Future of Design and Its Management" by Peter Gorb from Design Management
- "Design Management at Olivetti" by Paulo Viti and Pier Paride Vidari
- "Design Management at Bang and Olufsen" by Jorgen Palshoj
- "Design Maturity: The Ladder and the Wall" by David Walker
- "Design as a Strategic Management Tool" by Brigitte Borja de Mozota
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Organizational Culture Reform Movement Readings
- Selections from The Fifth Discipline by Peter Senge
- "Simultaneous Loose-Tight Properties" by Tom Peters and Robert Waterman Jr. from In Search of Excellence
- "Overview of the Deming, Crosby and Juran Quality Programs" by V. Daniel Hunt
- "Creating a Government that Works Better and Costs Less: A Report of the National Performance Review" by Vice President Al Gore
- "Approaches to Organizational Design" by Jay Galbraith
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February 24, 2005
Organizational Culture Readings
- "Defining Organizational Culture" by Edgar Schein
- "Culture and Organizational Learning" by Scott Cook and Dvora Yanow
- "Changing Organizational Cultures" by Harrison Trice and Janice Beyer
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February 18, 2005
Power and Politics Readings
Two readings about power and politics in organizations: "The Power Game and Its Players" by Henry Mintzberg and "The Bases of Social Power" by John R.P. French Jr. and Bertram Raven.
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February 17, 2005
System Theory Readings
- "The Meaning of General System Theory" by Ludwig von Bertallanffy from General System Theory
- "Organizations and the System Concept" by Daniel Katz and Robert L. Kahn
- "General System Theory: Applications for Organization and Management" by Fremont E. Kast and James E. Rosenzweig
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February 08, 2005
Structural Analysis Readings
- "Mechanistic and Organic Systems" by Tom Burns and G.M. Stalker
- "The Concept of Formal Organization" by Peter Blau and W. Richard Scott
- "The Five Basic Parts of the Organization" by Henry Mintzberg
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Organizational Behavior Readings
Readings post-1957:
- "A Theory of Human Motivation" by Abraham Maslow
- "The Human Side of the Enterprise" by Douglas McGregor
- "Groupthink: The Desperate Drive for Consensus at Any Cost" by Irving Janis
- "Management and Leadership" by John Kotter
- "The Individual and the Organization" by Chris Argyris
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February 07, 2005
Neoclassical Organizational Theorists Readings
Readings from post-WWII through the 1950s.
- Selections from The Functions of the Executive by Chester Barnard
- "Foundations of the Theory of Organizations" by Philip Selznick
- "Bureaucratic Structure and Personality" by Robert Merton
- "The Proverbs of Administration" by Herb Simon
- "A Behavioral Theory of Organizational Objectives" by Richard Cyert and James March
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February 02, 2005
Pre-WWII Readings in Classical Management Theory
Readings from the beginnings of management and organizational studies.
- "The Principles of Scientific Management" by Frederick Winslow Taylor
- "General Principles of Management" by Henri Fayol
- "Bureaucracy" by Max Weber
- "The Hawthorne Experiments" by Fritz J. Roethlisberger
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January 23, 2005
Organizations as Systems Reading
"Systematizing Power, Communications, and the Power to Communicate," "Systematizing Workers and the Workplace" and "Technology as a Social Solution: the 1920s to the 1950s" by Alan Marcus and Howard Segal from Technology in America: A Brief History
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January 19, 2005
The History of Management Reading
"The Merchants of Venice" and "Emerging Schools of Thought: A Classification of Managerial Concepts" by Claude S. George from A History of Management Thought.
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January 12, 2005
History and Nature of Design Readings
For Dick Buchanan's Design, Management, and Organizational Change class:
- "Time for Change" by Clement Mok
- "Design, Rhetoric, and Humanism" and "Wicked Problems in Design Thinking" by Richard Buchanan himself
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