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Quality in Service Design Reading
"Quality in new service development: Key concepts and a frame of reference" by Bo Edvardsson from The International Journal of Production Economics.
Originally posted on Wednesday, March 30, 2005
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Quality in Service Design Reading "Quality in new service development: Key concepts and a frame of reference" by Bo Edvardsson from The International Journal of Production Economics. Originally posted on Wednesday, March 30, 2005 |
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